2021 ReFrame Conference: Full Schedule

11th Annual National ReFrame Conference for Home Repair Programs

9:00am EST

WORKSHOP: ASP Tour and Deep Dive

Appalachia Service Project is a 52 year old organization that serves a 5 state region and has over 30 full-time staff. They are a founding member of ReFrame and are eager to share their best practices with other home repair programs.

Join us for a tour of the office, warehouse, fleet, and other facilities - and then spend time in small groups talking with ASP staff members. Adam Bean, Home Repair Coordinator, and Kristina Rowles, Assistant Director of Home Repair, will lead the tour and meet with attendees to discuss ASP's operations, strategic plan goals, and more! Blair Pakowski, ReFrame staff and former ASP staff, will oversee the workshop.

This workshop will take place at ASP's headquarters: 4523 Bristol Highway, Johnson City, TN. No virtual option is available. The workshop will begin at 9am and end by noon. It includes coffee, breakfast, and lunch.

Note that the conference begins at MeadowView Marriott in Kingsport at 1pm (it's approximately a 24 minute drive; we can arrange a carpool for those who need a ride).

SEPARATE REGISTRATION IS REQUIRED FOR THIS WORKSHOP. You can register when you sign up for the conference. If you've already registered for the conference, you can update your event registration and add a workshop ticket. The cost is $45 for members and $65 for non-members. This includes breakfast and lunch. There is no option to attend this workshop virtually, unfortunately.

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Kristina Rowles

Director of Home Repair, Appalachia Service Project

Adam Bean

Home Repair Coordinator / Safety & Quality Assurance Officer, Appalachia Service Project

Wednesday November 10, 2021 9:00am - 12:00pm EST
Appalachia Service Project

Workshop, In-Person Presenter(s)

12:00pm EST

Conference Registration (boxed lunch optional)

Pick up your nametag, check out the exhibit booths, etc!

Want to order a boxed lunch? Email blair@reframeassociation.org by 5pm on Nov 3. The cost is $20. It includes turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll (vegetarian option available), apple, chips, cookies, and iced tea or water.

Wednesday November 10, 2021 12:00pm - 1:00pm EST
Cattails Foyer

Other

12:45pm EST

Session Leaders' Meeting

Brief meeting for those leading sessions on Wednesday.

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Wednesday November 10, 2021 12:45pm - 12:55pm EST
Cattails A & B

Session Leaders' Meeting

1:00pm EST

OPENING SESSION: Rebrand Reveal

We began in 2011 as ReFrame Conference, incorporated as ReFrame Association in 2013, and incorporated a sister organization, ReFrame Foundation, in 2018. We effectively merged the two organizations in late 2020 and have been preparing for nearly a year to launch our new brand, logo, and website! It will be a fun celebration that you won't want to miss.

Thank you to the Edward and Wanda Jordan Family Foundation for sponsoring our rebrand launch!

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Becca Davis has a bachelor's in sociology and a master's in nonprofit management. She worked at Appalachia Service Project for 8 years and Mennonite Central Committee for 2.5 years before co-founding the Coalition for Home Repair, which now has 105+ members. The Coalition for Home... Read More →

Chris Manley

Founder & Executive Advisor, Rebuild Upstate

Chris Manley is the Founder of Rebuild Upstate in Greenville, South Carolina, where he serves as an Executive Advisor and Board Member Emeritus. He is also the CEO and co-founder of Engenius, a digital marketing company, and the co-founder of the Coalition for Home Repair. Chris received... Read More →

Dan Sargent

Executive Director, Rebuilding Together of the Triangle

Sponsors

Edward and Wanda Jordan Family Foundation

Wednesday November 10, 2021 1:00pm - 1:35pm EST
Cattails C & D

General Gathering, In-Person Presenter(s)

1:45pm EST

PLENARY: Mission Leap - Health + Housing

The plenary will be a segue from last year's conference theme, "Health Starts at Home," to this year's theme, "Innovate, Renovate, Celebrate!" People will continue to age and so will homes. Traditional philanthropy can’t sustain this work when the need so far outpaces available resources. We need the public and private sectors to come together in a big way to have a significant impact.

Dwayne Spenecer, CEO of Memphis Habitat, will share innovative ideas for bolder, more impactful solutions. He will talk about how Memphis Habitat made the jump from building new homes with affordable mortgages to helping older homeowners live in their own homes longer to have a broader, more holistic impact on their community.

Dwayne Spencer has worked in nonprofit management for 27 years and led Memphis Habitat since 2001. He has guided the agency through a period of significant growth and change, while maintaining and improving organizational practices, policies and strategies, which have effectively contributed to ongoing organizational effectiveness and client impact. Dwayne has extensive experience working with a wide range of community constituencies to create strategic partnerships and impactful collaborations. He holds a master’s in public administration from The University of Memphis.

Since joining Memphis Habitat in 2001, Dwayne has grown the organization from a 9-member staff to more than 45 employees and from a $1 million budget to $15.5 million. In the last several years, Memphis Habitat’s programs have expanded from serving 15-20 families a year to approximately 250-plus annually through the launch of Aging in Place, a program that serves seniors via mobility modifications and critical repairs. Today, Memphis Habitat ranks in the “top 10” out of more than 1,200 Habitat affiliates in North America—based on families served. Memphis Habitat was ranked as the #1 Habitat affiliate in the nation (FY 2019) serving more families than any other market.

Thank you to the Edward and Wanda Jordan Family Foundation for sponsoring the opening plenary!

Speakers

Dwayne Spencer

CEO, Memphis Habitat for Humanity

Dwayne Spencer has worked in nonprofit management for 27 years and led Memphis Habitat since 2001. He has guided the agency through a period of significant growth and change, while maintaining and improving organizational practices, policies and strategies, which have effectively... Read More →

Sponsors

Edward and Wanda Jordan Family Foundation

Wednesday November 10, 2021 1:45pm - 2:30pm EST
Cattails C & D

General Gathering, In-Person Presenter(s)

2:30pm EST

Snack Break

Join us in the foyer for popcorn, apples, and bananas, as well as coffee, tea, and hot chocolate.

Don't forget to visit the exhibitor booths and get your passport stamped for a chance to win big prizes!

Wednesday November 10, 2021 2:30pm - 2:50pm EST
Cattails Foyer

2:50pm EST

Break-Out Session #1: Be Bold - Tools and Strategies to Sustain Your Organization’s Mission

Dwayne Spencer, plenary speaker, will share the strategies he’s used over his 20 years at the helm of Habitat for Humanity of Greater Memphis to grow and sustain the organization’s mission, including data-driven fundraising to create sustainability, audience-geared storytelling to touch all the right heartstrings, and mindfully-shaped team dynamics to handle implementation while you're envisioning the next big “thing” for your organization. Dwayne will also discuss his approaches around: capacity building; financial sustainability matrixing; and understanding donor and partner value propositions to secure long-term strategic alliances for greater organizational impact.

Keith Branson will moderate this session and Skip Jones will host the Zoom livestream.

Thank you to the Tennessee Housing Development Agency for sponsoring this session!

Moderators

Keith Branson

Executive Director, Westminster Home Connection

Keith Branson has spent his career serving others, mostly through residential construction. Since 2014, he has worked as executive director of Westminster Home Connection in Nashville, Tennessee. Keith is committed to Westminster’s mission of repairs and mobility modifications to... Read More →

Speakers

Dwayne Spencer

CEO, Memphis Habitat for Humanity

Sponsors

Tennessee Housing Development Agency

Wednesday November 10, 2021 2:50pm - 3:50pm EST
Cattails C & D

Break-Out Session, In-Person Presenter(s)

2:50pm EST

Break-Out Session #1: Construction Workforce Development - Case Study

This session is part of the new Construction Workforce Development Cohort curriculum but all conference attendees are welcome to attend.

One80, Inc. is a 52-week faith-based program in Johnson City, Tennessee that was started in 2020. The nonprofit teaches participants skills in construction trades. They also experience a year of sober living and spiritual instruction and receive courses on finance, problem resolution and morals and ethics. Participants get on-the-job training with local contractors and develop connections with potential employers. All of the program’s first class of graduates have been hired as full-time employees through the organization’s partners.

In this session, you'll learn how the organization got started, how it is funded, who its key partners area, and other topics of interest to those interested in starting their own residential construction workforce development program.

The session will be led by Will Crumley, former employee of Appalachia Service Project. He is one of three co-founders of One80. Will also owns Foxfire Builders and Highland Contracting and is the President of the Johnson City Area Home Builders Association. Jose Lopez, graduate of the program, will also help lead the session and also possibly Scott Parker, Co-Founder and Director.

Becca Davis will moderate the session and host the Zoom livestream.

Thank you to the Appalachian Regional Commission for sponsoring our Construction Workforce Development Cohort and this session!

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Will Crumley

One80, Inc.

Jose Lopez

One80, Inc.

Scott Parker

Sponsors

Appalachian Regional Commission

Wednesday November 10, 2021 2:50pm - 3:50pm EST
Cattails E & F

Break-Out Session, In-Person Presenter(s)

2:50pm EST

Break-Out Session #1: Local Government Funding - Case Studies

In this session, you'll hear from nonprofit peers and local government employees about how best to partners to access funding for home repair projects.

Jessic McMurray will moderate this session. She is the Community Development Planner for the City of Kingsport, Tennessee and the former Assistant Director of Construction at Eastern Eight Community Development Corporation.

Steve Baldwin, Community Development Coordinator for the City of Johnson City, has a long history of partnering with the Appalachia Service Project. He will share about his experience and suggestions for forming funding parnterships with local governments that benefit both parties.

Chuck Morris, Executive Director of Mission Serve, will speak about the MOUs that his nonprofit has with the cities of Chattanooga, TN; Huntington, WV; and Mobile, AL. That is in addition to the 20+ other city and local partners they have around the U.S.

Megan Taylor, Executive Director of Sierra Service Project, will join us virtually to talk about the funding that SSP has received from the City of Rancho Cordova in the past 6 years.

Melanie Campbell will moderate the session and host the Zoom livestream.

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Melanie Campbell has 9 years of experience working in various roles for home repair nonprofits throughout the Southeast. Her first role was in construction management for a youth volunteer mission camp where she oversaw project planning and facilitating volunteers. Eventually, she... Read More →

Jessica McMurray

City of Kingsport, TN

Speakers

Steve Baldwin

Community Development Coordinator, City of Johnson City

Megan Taylor

Sierra Service Project

Chuck Morris

Mission Serve

Wednesday November 10, 2021 2:50pm - 3:50pm EST
Warrior's Path Amphitheater

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

2:50pm EST

Break-Out Session #1: Preventing Burnout Through Self Care

Your career (and life!) is a marathon, not a sprint. Are you taking care of yourself so you can go the distance? Or are you feeling completely crispy and worn out? This workshop will help you identify ways to refill your bucket if it’s drained dry, evaluate work/life balance, and support your team. In this session we’ll talk about self care and self preservation and ways to check in on your team to see how they are really doing. Meg Robertson is always a popular speaker at ReFrame events! Check out her speaker bio for details.

Blair Bakowski will moderate the session and host the Zoom livestream.

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Meg Robertson

Executive Coach/Consultant, Macvian Partners

My journey in transforming lives began with housing. A favorite memory of mine was hearing “Now that I’m a homeowner, I’m going to get my drivers license!” This mature woman sitting next to me had closed on her Habitat for Humanity house and felt empowered to take another... Read More →

Wednesday November 10, 2021 2:50pm - 3:50pm EST
Cattails A & B

Break-Out Session, In-Person Presenter(s)

4:10pm EST

Networking in Small Groups

We'll gather in small groups, divided by job function.

In-person attendees, CLICK HERE TO VIEW YOUR SUGGESTED GROUP and meeting location. You can switch a different group if you'd like.

Virtual attendees - see calendar invitation for Zoom link for your suggested group. Want to switch?

Construction folks are here: https://zoom.us/j/4372717177
Directors are here: https://zoom.us/j/4238336220
Volunteer Managers, Fundraisers, and other Program staff are here: https://zoom.us/j/7819233620

The discussion will begin with each person answering the following questions:

Introduce yourself - name, job title, organization, location.
What is our biggest challenge right now?
What is our biggest recent accomplishment or innovation?
What experience or expertise do I have that others might find useful?

Topics that emerge will be discussed and there will be time for one-on-one conversations as well.

Networking is usually the top-rated part of ReFrame Conference! Connections you make here can turn into your support system year-round.

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Robin Renner

Wednesday November 10, 2021 4:10pm - 5:30pm EST

Other, Hybrid - In-Person and Virtual Presenter(s)

4:10pm EST

WORKSHOP: Construction Workforce Development Cohort

This workshop is intended for participants of the ReFrame Construction Workforce Development Cohort that is being funded by the Appalachian Regional Commission (ARC). Email becca@reframeassociation.org if you'd like to attend and you aren't part of the cohort.

In this two-hour session, we'll look at the ARC POWER Initiative grant that can fund construction workforce development programs, and hear a case study of a program funded by this grant.

Scott McReynolds, Executive Director at Housing Development Alliance in Hazard, Kentucky will join us in-person, along with Shannon Gabbard, Program Director. Scott wrote the ARC grant that funded the launch of their Hope Building workforce development program. One hour will be about the ARC POWER Initiative grant and the other will be about their program model. We'll take a short break in the middle.

There will be an option to join via Zoom, and the workshop will be recorded. Becca Davis will be moderating the workshop and hosting the Zoom livestream. Those who are attending in-person are invited to stay afterward for a BBQ dinner (vegetarian option available) at the hotel with our cohort and the workshop presenters.

Thank you to the Appalachian Regional Commission for sponsoring our Construction Workforce Development Cohort and this workshop!

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Speakers

Scott McReynolds

Executive Director, Housing Development Alliance

R. Scott McReynolds, the Executive Director of the Housing Development Alliance, has worked in the rehabilitation and construction of affordable housing in Eastern Kentucky since 1992. Under his leadership, the Housing Development Alliance has grown from a staff of one to over 35... Read More →

Shannon Gabbard

Program Director, Housing Development Alliance

Sponsors

Appalachian Regional Commission

Wednesday November 10, 2021 4:10pm - 6:10pm EST
Cattails E & F

Workshop, In-Person Presenter(s)

6:00pm EST

WORKSHOP: Share Jesus Without Fear

Faith-based home repair nonprofit organizations sometimes struggle with how best to share the love of Christ beyond making the needed repairs. We all know that the most loving thing we can do is share the hope found in Jesus, but sharing the Good News with homeowners, their families and the volunteers can present a challenge. This workshop will equip you to communicate your faith in Jesus with confidence and without fear! Its easy-to-use, relational approach to witnessing teaches that you cannot fail in sharing your faith if you depend on the power of God for the results. Discover ways to guide a witnessing conversation without fear of failure or rejection. This is an interactive workshop and a study guide will be provided. The session will be led by Bob Beggs and Deb (Lego) Damon of Good Works, a ReFrame member in Pennsylvania.

Registration includes:
SJWF Study Guide & New Testament Bible
Free RightNow Media Subscription
Opportunity to win a $50 Chick-fil-A Gift Card*
*Drawing will be held at the conclusion of the session. Must be present to win.

Separate registration is required for this workshop. The fee includes a BBQ dinner (vegetarian option available) for in-person attendees that will be served at the beginning of the workshop. Virtual attendees are welcome to register for this workshop; a livestream will be available. Becca Davis will moderate this workshop and host the Zoom livestream

This workshop is sponsored by the ReFrame Faith-Based Affinity Group.

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Bob Beggs is the Executive Director of Good Works Inc. Prior to this assignment, Bob was a Program Manager at The Boeing Company and is the Co-Founder and Trustee Emeritus of the American Helicopter Museum and Education Center. He has extensive experience facilitating strategic planning... Read More →

Sponsors

ReFrame Faith-Based Affinity Group

Wednesday November 10, 2021 6:00pm - 9:00pm EST
Cattails A & B

Workshop, In-Person Presenter(s)

8:00am EST

Hot Breakfast Buffet

Included in registration. Menu: French Toast Sticks with Syrup, Scrambled Eggs, Sausage, Fresh Fruit, Coffee, Hot Tea, Hot Chocolate, Assorted Juices.

We will be serving meals (breakfast and lunch on Thursday and breakfast on Friday) in the MeadowView Ballroom in order to allow everyone to spread out more while not masked. (We used to serve breakfast in the exhibit area in Cattails Foyer with tables in the back of the main meeting room, Cattails C & D). Chairs will be separated as far as possible in the room, and the number of chairs at each table will be limited.

The hotel will provide to-go meals for anyone who prefers to eat in their room. Please email blair@reframeassociation.org to request this in advance. The hotel will be able to accommodate last minute requests if necessary.

Thursday November 11, 2021 8:00am - 9:00am EST
Meadowview Ballroom

Meal

8:15am EST

Devotion (optional)

Led by the Joe Huggins, Executive Director of Home Works of America. This session is sponsored by the ReFrame Faith-Based Affinity Group. In-person attendees can bring their breakfast to the devotion.

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Thursday November 11, 2021 8:15am - 8:45am EST
Cattails A & B

Other, In-Person Presenter(s)

8:45am EST

Session Leaders' Meeting

Brief meeting for those leading a session on Thursday.

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Thursday November 11, 2021 8:45am - 8:55am EST
Cattails E & F

Session Leaders' Meeting

9:00am EST

Break-Out Session #2: Diversity, Equity, and Inclusion in Home Repair Programs

The ReFrame Anti-Racism Community of Practice completed a Diversity, Equity, and Inclusion in the Workplace certificate from the University of South Florida in spring 2021. Cohort participants will summarize parts of the course and share how the principles can be applied to home repair programs. Our review may include emotional intelligence, stereotypes and biases, analyzing your organizations progress, shifting from awareness to action, recruitment & retention, community outreach, and building a sustainable business model.

Becca is going to talk about module 1 of the class - emotional intellegence. We'll watch a 6 minute segment of the course video. She'll also share Sierra Service Project's norm-setting presentation (contextualized for their staff alumni conversation but can apply to many spaces) and DEI survey, and another resource found online - the continuum of becoming an anti-racist multicultural organization.

Kim will talk about module 2 - stereotypes and biases, and how her organization has taken steps to becoming more anti-racist.

Eric will talk about modules 4 & 5 - shifting from awareness to action and recruitment & retention, as well as how his nonprofit is working towards DEI.

Thank you to the Tennessee Housing Development Agency for sponsoring this session!

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Kim Gore

Director of Homeowner Services, Wilmington Area Rebuilding Ministry

Eric Fitts

Executive Director, Bethlehem Farm

Earned rank of Eagle Scout in 1992. Introduced to this work and lifestyle through a service-immersion trip with Loyola University Chicago to Nazareth Farm in 1997, followed by involvement with soup kitchen work in Chicago, as well as service-immersion trips to Guatemala in 1998-99... Read More →

Sponsors

Tennessee Housing Development Agency

Thursday November 11, 2021 9:00am - 10:00am EST
Cattails C & D

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

9:00am EST

Break-Out Session #2: HUD Health@Home High-Performance Housing Rehabilitation Guidelines

Jayne Windham is a credentialed Healthy Homes Specialist and HOME-certified Technical Assistance provider. She will be sharing the new HUD Health@HOME High-Performance Housing Rehabilitation Guidelines, which she helped author. Learn what rehab standards are & when they can be useful, and principles & standards by housing component, focusing on some of the high-impact repairs and interventions. You'll receive a template tool to help you develop or improve a Healthy Housing Rehabilitation Standard for your organization.

Note: this is a reprise of a session offered by Jayne in April 2021 for our Construction Coordinator Virtual Summit. The session was so popular that attendees have requested to hear it again, and are hoping that others will join them in hearing the information for the first time. Everyone is encouraged to come prepared with questions for Jayne.

Thank you to Procore for sponsoring this session and our conference livestream!

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Jayne Windham

Livable Housing, Inc

Jayne Windham of Livable Housing, Inc., has over 30 years of professional experience in affordable housing and community development programs. A nationally-recognized trainer and consultant, Jayne develops and teaches courses in housing construction & rehabilitation, lead hazard... Read More →

Sponsors

Procore

Thursday November 11, 2021 9:00am - 10:00am EST
Cattails A & B

Break-Out Session, Virtual Presenter(s)

9:00am EST

Break-Out Session #2: Strategic Planning for the Agile Nonprofit

Most nonprofit leaders understand the importance of strategic planning, but many fall short of attaining their goals because they lack the necessary suite of strategic planning disciplines. Goals can drive strategy execution but only when they align with the organization’s mission and present imperatives, account for functional areas and enable agile adaptation as circumstances change.

This session will introduce a step-by-step process for: 1) defining core principles, 2) analyzing SWOT (Strengths, Weaknesses, Opportunities, and Threats), 3) setting strategic objectives, 4) monitoring key performance indicators, and 5) establishing action plans. You will learn how and when to incorporate multiple stakeholder groups in the process to build consensus and acceptance of the plan.

Bob Beggs will lead this session. He is the Executive Director of Good Works Inc. in Pennsylvania. Prior to this assignment, Bob was a Program Manager at The Boeing Company and is the Co-Founder and Trustee Emeritus of the American Helicopter Museum and Education Center. He has extensive experience facilitating strategic planning sessions in both for-profit and nonprofit business sectors.

Moderators

Nicole Intagliata

Vice President of Home Repair, Appalachia Service Project

Nicole Intagliata has worked full-time at ASP for nearly ten years in various roles. Her goal is to consistently be looking 1-3 years down the road to find ways to improve systems and become more effective as an organization. She had a BA in International Business from Augustana College... Read More →

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Thursday November 11, 2021 9:00am - 10:00am EST
Cattails E & F

Break-Out Session, In-Person Presenter(s)

9:00am EST

Break-Out Session #2: Using Content to Fuel Stakeholder Engagement

Link

Content marketing can help generate new supporters and be used to strengthen existing relationships. By using content to help answer your audience's questions, content helps position you as a resource with something to offer. This helps build trust and credibility with your audience. Whether you're looking to support donor, volunteer, or other stakeholder engagement, this session will provide:

a brief overview of how content marketing creates value for stakeholders
identifying opportunities for content development among your audience (even if you have limited resources)
examples from peers
tips for building content plans into your team work plan
how to deploy your content for maximum impact

This session will be led by Melanie Campbell, ReFrame's Development Coordinator. Melanie also works for ReFrame member, Rebuild Upstate, as a Community Engagement Coordinator.

Moderators

Jordyn Morel

Marketing and Communications Coordinator, Appalachia Service Project

Speakers

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Thursday November 11, 2021 9:00am - 10:00am EST
Warrior's Path Amphitheater

Break-Out Session, In-Person Presenter(s)

10:30am EST

Break-Out Session #3: Adapting, Appreciating, and Developing Strategies for Re-engaging Volunteers

Working with volunteers this year looked very different, and many ReFrame members successfully adapted their work to provide meaningful experiences for volunteers. Panelists Jules Anderson (Ozark Mission Project), Jordan Schiele (Jerusalem Farm), and Dawn Livingston (Hinton Center) will share how their organizations creatively engaged volunteers virtually during the pandemic and served volunteers this summer.

Thank you to Lake Pointe Advertising for sponsoring this session!

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Allyson Petry

Executive Director, Nazareth Farm, Inc.

Allyson is the Executive Director at Nazareth Farm, Inc., a small nonprofit in north central West Virginia which provides affordable home repairs and service retreat experiences. Before become the ED, she was a volunteer staff member and home repair project coordinator at Nazareth... Read More →

Speakers

Jules Anderson

Ozark Mission Project

Jordan Schiele

Jerusalem Farm

Dawn Livingston

Hinton Center

Sponsors

Allison Miller

Marketing Consultant, Lake Pointe Advertising

Team Up With Lake Pointe We can be your one-stop business partner who can provide resourceful advice and merchandise guidance. If you need items for your day to day operations or to promote your brand then consider Lake Pointe’s custom marketing and promotional solutions!We can... Read More →

Thursday November 11, 2021 10:30am - 11:30am EST
Cattails A & B

Break-Out Session, Virtual Presenter(s)

10:30am EST

Break-Out Session #3: Learn To Use Social Media More Effectively

In this jammed packed hour, you'll learn how to best recruit and thank volunteers and donors via social media. Find out how to be consistent and optimize the organic reach of your posts, along with many other tricks and tips. Valentina Escobar-Gonzalez is leading this session. She is the founder of Beyond Engagement Social Media Solutions. Valentina hails from Miami and has led many workshops and won numerous awards for her work in the Tri-Cities, Tennessee region.

Moderators

Jordyn Morel

Marketing and Communications Coordinator, Appalachia Service Project

Speakers

Valentina Escobar-Gonzalez

Founder, Beyond Engagement Social Media Solutions

Helping Businesses get up to speed with their Marketing so they spend less time struggling with social media and more with their customers (and potentially increase their sales).

Thursday November 11, 2021 10:30am - 11:30am EST
Cattails C & D

Break-Out Session, In-Person Presenter(s)

10:30am EST

Break-Out Session #3: Measuring Impact - The Economic Ripples of Home Repairs

Home repair services improve quality of live, preserve affordable housing inventory, and revitalize neighborhoods. Nonprofit organizations that offer owner-occupied home repairs see first-hand how lives are transformed by this work. We see the impacts on health, safety, and accessibility; and we passionately share those testimonials in hopes of inspiring more volunteers, donors, and community supporters. But how do we measure the broader impact our work has on a county or state?

In 2017, Habitat for Humanity South Carolina began conducting economic impact analyses to showcase that Habitat’s work extends far beyond individual households--impacting jobs and the economy. The reports describe the impact of organizational operations by tracking how money spent circulates through the local economy.

This session will share how Habitat South Carolina compiles data, conducts the analyses, and generates multi-level reports. In addition to the critical social and financial outcomes for the families served, we’ll discuss how our investments have a ripple effect that generates significant economic activity. Samples of local, regional, and state analyses will be provided. Nancy Lee, Executive Director of Habitat for Humanity South Carolina, will lead this session.

Speakers

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Nancy Lee

Executive Director, Habitat for Humanity South Carolina

Nancy Lee is the Executive Director of Habitat for Humanity South Carolina. Nancy utilizes her position to strengthen advocacy for affordable homeownership, generate statewide partnerships, enhance recognition of housing’s economic and societal impacts, and facilitate opportunities... Read More →

Thursday November 11, 2021 10:30am - 11:30am EST
Warrior's Path Amphitheater

Break-Out Session, Virtual Presenter(s)

10:30am EST

Break-Out Session #3: Secondary Trauma & Compassion Fatigue

Field staff, intake staff, and others in home repair nonprofits can experience secondary trauma and compassion fatigue. Sometimes called vicarious trauma, it is emotional duress experienced as a result of prolonged exposure to the details of other people's traumatic experiences.

It is a natural but disruptive by-product of working with traumatized clients, and mirrors the symptoms of post-traumatic stress disorder. Many types of professionals such as human service workers and emergency workers are vulnerable to developing this type of stress, though only a subset of such workers experience it.

The symptoms of compassion fatigue may include feelings of isolation, anxiety, dissociation, physical ailments, and sleep disturbances. Additionally, compassion fatigue is associated with a sense of confusion, helplessness, and a greater sense of isolation from supporters than is seen with burnout. It is preventable and treatable, however, if unaddressed, the symptoms can result in problems with mental and physical health, strained personal relationships, and poor work performance.

Evidence of compassion fatigue can be difficult to recognize in oneself or even in others. Symptoms often include a combination of cognitive, behavioral, emotional, and physical features. They may also involve a spiritual component such as questioning meaning or loss of faith.

Kathy Riley from Presbyterian Disaster Assistance (PDA) will be leading this session virtually. She rose from the PDA volunteer ranks to be a national leader for emotional and spiritual care work. Check out her bio for more information.

Note: we intentionally didn't schedule a construction-related session at this time, as we would like to encourage all field staff to attend this important session.

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Speakers

Kathy Riley

Associate for Emotional and Spiritual Care, Presbyterian Disaster Assistance

Kathy Riley, PhD, MDiv, is an ordained minister in the Presbyterian Church (USA) who joined the staff of Presbyterian Disaster Assistance who serves as the Associate for Emotional and Spiritual Care. Kathy served as a volunteer with the Presbyterian Disaster Assistance (PDA) National... Read More →

Thursday November 11, 2021 10:30am - 11:30am EST
Cattails E & F

Break-Out Session

11:50am EST

Networking Lunch

Included in registration for in-person conference attendees. Menu: Warm Dinner Rolls, MeadowView Garden Salad, Italian Spaghetti and Meatballs (or Pasta with Cream Sauce & Vegetables), Iced Tea, Coffee, Hot Tea, and Water. We'll also have cupcakes to celebrate the launch of the new brand for our organization! There will be topic cards on some of the tables to facilitate networking conversations. There will not be virtual networking opportunities at this time.

We will be serving meals (breakfast and lunch on Thursday and breakfast on Friday) in the MeadowView Ballroom in order to allow everyone to spread out more while not masked. (We used to serve breakfast in the exhibit area in Cattails Foyer with tables in the back of the main meeting room, Cattails C & D). Chairs will be separated as far as possible in the room, and the number of chairs at each table will be limited.

The hotel will provide to-go meals for anyone who prefers to eat in their room. Please email blair@reframeassociation.org to request this in advance. The hotel will be able to accommodate last minute requests if necessary.

Thank you to Lowe's Home Improvement for sponsoring this lunch!

Sponsors

Lowe's Home Improvement

Thursday November 11, 2021 11:50am - 12:30pm EST
Meadowview Ballroom

Meal

12:30pm EST

Best Practices Presentations & Awards

We invited members to share their unique and exceptional practices in the areas listed below. We asked to hear details about successful, creative ideas that could be replicated at other home repair nonprofits.

Stewardship of Volunteers
Partnership with Homeowners
Home Repair Practices
Community Partnership
Fundraising (new category!)

The 3 finalists in each category produced a 2-minute video that will be shown at ReFrame Conference. Conference attendees will select the winners during this session.

Thanks to Lowe's, the awards are much bigger than usual. We will award 3 prizes in each of the 5 categories:

$1,000 Lowe's e-gift card and a plaque for first place
$500 Lowe's e-gift card for second place
$300 Lowe's e-gift card for third place

We will also award a $1,000 Lowe's e-gift card and plaque to the nonprofit that has recruited the most new members for ReFrame this year. We'll be awarding a total of $10,000 in prizes!

Virtual conference attendees - there will not be a livestream of this session. Please watch the videos of the finalists on your own (the link will be available here at 12:20pm on Thursday) and vote. We'll update you on the award winners after they've been determined!

Thank you to Lowe's Home Improvement for sponsoring this competition and awards!

Sponsors

Lowe's Home Improvement

Thursday November 11, 2021 12:30pm - 1:15pm EST
Meadowview Ballroom

General Gathering, Hybrid - In-Person and Virtual Presenter(s)

1:35pm EST

Break-Out Session #4: Case Studies in Healthy Homes Outcomes

Hear from three organizations that each have different ways of measuring, calculating, and reporting on healthy homes outcomes for their repair programs. Each presenter will speak for 20 minutes. This session will also be presented at the Housing Assistance Council (HAC)'s annual (virtual) conference in early December.

Don Taylor (Chesapeake Housing Mission) - In 2019, Chesapeake Housing Mission launched a study of the poverty-level clients it was helping on the lower four Eastern Shore of Maryland. The study involved measuring outcomes both before and after. Clients were asked about falls, ER visits, hospital admissions, and other select information to document their status before we completed home repairs. Six months after the repairs were completed, we asked the same questions. Falls were reduced from 136 to 6. We worked with our Hospital partner to gather actual hospital cost before and after. The dollar impact of the repairs is documented. In addition, working with Salisbury University, we were able to determine what % of the poverty level housing we had repaired.
Dan Eby (Mountain T.O.P.) - In partnering with the local health network council in Tennessee, Mountain T.O.P. receives referrals that address very real needs that affect people’s lives in multiple ways, these needs consist of physical, social, emotional, and spiritual needs that affect the homeowner as a whole. We complete all types of projects from building ramps, to replacing windows, to repairing a leaky roof has a much bigger impact than people understand just from volunteering for a weekend out of the year. We will share case studies of a couple of home repair projects that we completed and outcomes such as reduced energy bills and improved health.
Russ Huxtable (Milford Housing Development Corporation) - Our organization is located in Delaware and has embarked on creating a more well rounded program of home repairs to include not only our current repair program, but also include energy efficiency and healthy homes. We have partners in our state, like all states, that have certain focus areas, whether it be strictly energy efficiency or health outcomes. It's about creating collaboration and connections to see how they can invest in an established delivery system and gain results for their interest to appease their stakeholders. It helps us gain capacity and do more for the client at one time instead of a more fragmented system that currently exists.

Thanks to the Housing Assistance Council for sponsoring this session!

Moderators

Chris Manley

Founder & Executive Advisor, Rebuild Upstate

Speakers

Dan Eby

Service Area Manager, Mountain T.O.P.

Dan Eby has served with Mountain T.O.P. as the Service Area Manager for the past three and a half years. He is in charge of vetting referrals, visiting the families, assessing their needs, and matching their needs with the skill level of volunteer groups. Dan is also responsible... Read More →

Don Taylor

Executive Director, Chesapeake Housing Mission

Don Taylor worked for NASA, served with the Air Force during Vietnam, and then worked for Dresser Industries and later Perdue, retiring in Dec 2012 as CIO/CTO. His business background is technology. He established the Chesapeake Housing Mission (CHM) in 2008. CHM is a Christian mission... Read More →

Russ Huxtable

Vice President, Milford Housing Development Corporation

Sponsors

Housing Assistance Council

Thursday November 11, 2021 1:35pm - 2:35pm EST
Cattails E & F

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

1:35pm EST

Break-Out Session #4: Faith-Based Volunteer Programming

There are many different ways of incorporating spiritual practices into the experience of volunteers at home repair nonprofits. In this session, you'll hear case studies from four different ReFrame members. They'll share about how their organizations invite volunteers into spiritual conversations and practices. We'll also talk about how to be sensitive to and inclusive of volunteers (and homeowners) with different beliefs. You'll hear about devotionals, God moments, spiritual sandwiches, evening gatherings, and more. While this session will mostly focus on faith-based programming for volunteers, we will also briefly touch upon ways to invite but not require homeowners to participate, and opportunities for welcoming staff with diverse backgrounds.

Molly, Dawn, and Veronica will share virtually, and we'll also watch a short pre-recorded video with Jane Cheema, ASP's Spiritual Curriculum Coordinator.

Sierra Service Project slides (Veronica)

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Molly Sutter

Caretaker, Bethlehem Farm

Dawn Livingston

Hinton Center

Veronica Russell

Director of Engagement & Impact, Sierra Service Project

Thursday November 11, 2021 1:35pm - 2:35pm EST
Warrior's Path Amphitheater

Break-Out Session, Virtual Presenter(s)

1:35pm EST

Break-Out Session #4: Funding the Fixes

Many health risks are linked with existing housing conditions. Discovering the links is an important step, but finding the problem is only the first step. Positive change requires that we move from simply identifying deficiencies in the home to prescribing specific “fixes.” This webinar will help you find partners who fund and perform housing repairs in your area, especially targeted to low-income residents with limited resources.

By the end of this session, you will be able to:

Consider a new mindset when confronted with housing deficiencies
How to find local, state and Federal resources to assist with work write-ups and funding.

This is the second session that will be led by Jayne Windham. She has an impressive background - be sure to check out her bio!

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Speakers

Jayne Windham

Livable Housing, Inc

Thursday November 11, 2021 1:35pm - 2:35pm EST
Cattails A & B

Break-Out Session, Virtual Presenter(s)

1:35pm EST

Break-Out Session #4: Home Assessment & Determining Your Scope of Work

This session will be roundtable discussion to share best practices and lessons learned on conducting a home assessment and determining the scope of work to be done on the home.

Where do you start and stop? How far do you go? You could spend $30,000 on each home but you want your agency resources to empower as many people as possible to age in place. How do you describe the scope of work to the qualified homeowner who may want more? Are there times when the condition of the home is such that repairs, or modifications are not possible?

This session explores how to customize the scope of each project to meet the client’s individual needs. The ultimate goal is to do what it takes for the person to age in place safely at home with dignity.

Session facilitated by Keith Branson, Executive Director of Westminster Home Connection. HEe and three other panelists will share.

Thank you to Procore for sponsoring this session and our event livestream!

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Keith Branson

Executive Director, Westminster Home Connection

Bobby Eason

Home Repair Project Manager, Blount County Habitat for Humanity

Greg Wayne

HopeBUILDERS

Tuck Williams

Program Coordinator, Home Works of America

Sponsors

Procore

Thursday November 11, 2021 1:35pm - 2:35pm EST
Cattails C & D

Break-Out Session, In-Person Presenter(s)

2:35pm EST

Snack Break

Join us in the foyer for pretzels, coffee, tea, and hot chocolate.

Don't forget to visit the exhibitor booths and get your passport stamped for a chance to win big prizes!

Thursday November 11, 2021 2:35pm - 2:55pm EST
Cattails Foyer

2:55pm EST

Break-Out Session #5: Best Practices in Community Partnership

Link

The finalists for the Best Practices in Community Partnership award will share details about their outreach methods, successful partnership endeavors, and unique ways of respecting, engaging, and supporting the local community. Details about the presenters and what they'll talk about will be added here soon.

Panelists:

Greg Wayne will talk about a new partnership between HopeBUILDERS and Kansas City Kansas Community College has already proven to be a win-win. HopeBUILDERS initiated this partnership with the Dean of the College overseeing the building trades.

Veronica Russell will share virtually about Sierra Service Project's Community Advisory Council - the members are compensated with an honorarium and digital connection stipend. She'll also share about their Backpacks with School Supplies progam. See Veronica's slides and their Community Advisory Council information sheet.

Fred Curry will share via a pre-recorded video about how Rice & Beans Ministries uses food as a way to build relationships that lead to home repair connections.

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Speakers

Greg Wayne

HopeBUILDERS

Veronica Russell

Director of Engagement & Impact, Sierra Service Project

Fred Curry

Rice & Beans Ministries

Thursday November 11, 2021 2:55pm - 3:55pm EST
Warrior's Path Amphitheater

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

2:55pm EST

Break-Out Session #5: Federal & FHLB Funding

In this session, ReFrame members will share about their experience with utilizing federal government funding and Federal Home Loan Bank fundings for home repair projects.

Bobby Eason with Blount County Habitat will talk about how to help clients apply for USDA 504 loans for low-income rural clients and grants for very-low-income rural adults. He'll also talk briefly about the Carol M. Peterson Housing Fund which is available from the Cincinnati Federal Home Loan Bank (FHLB) for nonprofits in KY, TN, and OH.

Lynette Farhart with Project Houseworks will talk about the FHLB Affordable Housing Program. By law, each FHLB must establish an Affordable Housing Program (AHP), and must contribute 10% of its earnings to its AHP.

Dan Sargent with Rebuilding Together of the Triangle will share about USDA 533 Home Preservation Grants - how to apply, what projects the grants can fund, tips, tricks, etc.

Becca Davis, Executive Director of ReFrame, will moderate the session and also share briefly about opportunities to access federal funding for home repairs for Veterans through the Specially Adapted Housing program. Veterans are eligible to receive up to $2,000 for home repairs related to non-service-connected disabilities and up to $6,800 for home repairs related to service-connected disabilities through the Home Improvements and Structural Alterations (HISA) grant, and can designate a nonprofit as the contractor.

Thank you to Fahe for sponsoring this session!

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Speakers

Bobby Eason

Home Repair Project Manager, Blount County Habitat for Humanity

Lynette Farhart

Executive Director, Project Houseworks

Dan Sargent

Executive Director, Rebuilding Together of the Triangle

Sponsors

Fahe

Thursday November 11, 2021 2:55pm - 3:55pm EST
Cattails C & D

Break-Out Session, In-Person Presenter(s)

2:55pm EST

Break-Out Session #5: Mobilizing & Engaging Board Members

In this session, Harold Naylor will lead a panel of ReFrame Executive Directors in discussing how best to mobilize and engage board members. Panelists are Bob Beggs, Trent Davis, Chris Manley, and Don Taylor. Chris Manley will also moderate the session and host the Zoom livestream.

Thank you to Little Green Light for sponsoring this session!

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Trent Davis

Founder/CEO, Servants, Inc.

Trent founded Servants in May of 2000. Trent had been working as a CPA in Baltimore, MD when he heard God’s call to start an organization that would help connect people in need with people that want to serve.Trent has led over 40 mission trips to Guatemala as well as teams to India... Read More →

Chris Manley

Founder & Executive Advisor, Rebuild Upstate

Don Taylor

Executive Director, Chesapeake Housing Mission

Harold Naylor

Executive Director, Good Neighbors Home Repair

Leadership, fundraising, board growth, consulting

Sponsors

Little Green Light

Thursday November 11, 2021 2:55pm - 3:55pm EST
Cattails E & F

Break-Out Session, Virtual Presenter(s)

2:55pm EST

Break-Out Session #5: Tool Training

Matt Fuller, National Account Executive at Stanley Black & Decker will lead ths training. In this session, you'll learn everything you ever wanted to know about tools! Matt will talk about battery warranties, new products, tool trade-ins, simple fixes, and more.

Matt is from Birmingham, Alabama and now works in Charlotte, North Carolina. He has been in tool sales since 2015. He supports these brands: DeWalt, Craftsman, Proto, Irwin, Lenox, Porter Cable, and DeWalt Fastening.

Please email becca@reframeassociation.org with any requests for specific tools to request to be covered in this session, questions you'd like answered, etc.

Thank you to Stanley Black & Decker for sponsoring this session!

Speakers

Matt Fuller

National Account Executive, Stanley Black & Decker

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Sponsors

Stanley Black & Decker

Thursday November 11, 2021 2:55pm - 3:55pm EST
Cattails A & B

Break-Out Session, In-Person Presenter(s)

4:15pm EST

PLENARY: Lean Impact - How Innovation and Greater Agility Can Accelerate Your Social Mission

Do you want to tackle the need for home repair in your community, but are not sure how to make a meaningful dent? Transformative change will not be achieved through business as usual. By building on the best practices for innovation that have emerged from Silicon Valley, we can deliver far greater bang for the buck by running lightweight experiments, driving fast feedback loops, and accelerating learning. The result will better address real needs, improve cost-effectiveness, and unleash the possibility of true scale. Through inspiring stories drawn from her interviews with over 200 organizations across sectors and geographies, Ann Mei will share both the theory and the practice behind successful social innovation.

Ann Mei will join us virtually; she'll speak for 30 minutes and then answer questions from in-person and virtual attendees for 30 minutes.

The first 50 organizations that register to attend the conference in-person will receive a free copy of her book at the event.

Thank you to Regions for sponsoring this plenary!

Speakers

Ann Mei Chang

Ann Mei Chang is the author of Lean Impact: How to Innovate for Radically Greater Social Good. She was the Chief Innovation Officer at USAID and served as the first Executive Director of the US Global Development Lab, engaging the best practices for innovation from Silicon Valley... Read More →

Sponsors

Regions

Thursday November 11, 2021 4:15pm - 5:30pm EST
Cattails C & D

General Gathering, Virtual Presenter(s)

8:00am EST

Hot Breakfast Buffet

Included in registration. Menu: Seasonal Diced Fruit, Scrambled Eggs, Bacon, Breakfast Potatoes, Buttermilk Biscuits, Sausage Gravy, Assorted Juices, Hot Tea, Coffee, and Hot Chocolate.

We will be serving meals (breakfast and lunch on Thursday and breakfast on Friday) in the MeadowView Ballroom in order to allow everyone to spread out more while not masked. (We used to serve breakfast in the exhibit area in Cattails Foyer with tables in the back of the main meeting room, Cattails C & D). Chairs will be separated as far as possible in the room, and the number of chairs at each table will be limited.

The hotel will provide to-go meals for anyone who prefers to eat in their room. Please email blair@reframeassociation.org to request this in advance. The hotel will be able to accommodate last minute requests if necessary.

Friday November 12, 2021 8:00am - 9:00am EST
Meadowview Ballroom

Meal

8:15am EST

Devotion (optional)

Led by the ReFrame Faith-Based Affinity Group. This devotion will not be livestreamed.

Speakers

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Friday November 12, 2021 8:15am - 8:45am EST
Cattails A & B

Other, In-Person Presenter(s)

8:40am EST

Break-Out Session #6: Accompanying People in Poverty - Hearing the Voice of the Served One

Some words associated with poverty include uneducated, lazy, mental illness, homeless, hunger, dirty, fear, hardship, charity and violence. Abject is the lowest extreme imaginable and is associated with misery and humiliation. Therefore, abject poverty is the lowest, most hopeless form of poverty.

From a childhood of abject poverty to being one who can provide service as an adult, Nora will share insights into building relationships with those you serve. She is a gifted story teller who understands the realities of rural poverty. As Nora relates her own struggles growing up in Appalachia, she will help you understand the culture of poverty and how to accompany those struggling.

IMPORTANT NOTE: This session starts 20 minutes before the other Friday morning break-out sessions, due to our speakers' schedule.

Moderators

Dawn Livingston

Hinton Center

Speakers

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Nora Stanger

A child of poverty, Nora Stanger grew up in the foothills of Appalachia. She is a graduate of Berea College in Berea, KY with a Bachelor of Arts degree in psychology. She earned a Master of Science degree in clinical psychology from Abilene Christian University. Her professional experiences... Read More →

Friday November 12, 2021 8:40am - 9:40am EST
Cattails C & D

Break-Out Session, Virtual Presenter(s)

8:45am EST

Session Leaders' Meeting

Brief meeting for those leading a session on Friday.

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Friday November 12, 2021 8:45am - 8:55am EST
Cattails E & F

Session Leaders' Meeting

9:00am EST

Break-out Session #6: God Stories

This session has become a conference staple! Members of the ReFrame Faith-Based Affinity Group will come prepared with stories and videos, and all participants are encouraged to share their testimonies of what God is accomplishing in and through their home repair organizations in this session. These faith stories can be about families served, volunteers, staff, and/or community partners. To submit a video in advance, email bob@goodworksinc.org.

Thank you to Lake Pointe Advertising for sponsoring this session!

Moderators

Joe Huggins

Executive Director, Home Works of America

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Sponsors

Allison Miller

Marketing Consultant, Lake Pointe Advertising

Friday November 12, 2021 9:00am - 10:00am EST
Cattails E & F

Break-Out Session

9:00am EST

Break-out Session #6: Procore - Free Project Management Software

Keaton Graham, Social Impact Specialist with Procore.org, will lead this session. You'll see first-hand how home repair programs can benefit by using this free construction management tool that is valued at $667/month.

Procore is the only platform that connects your team, applications, and devices in one central hub, helping you manage the entire lifecycle of construction. Your subscription includes access to Procore’s full suite of product lines including: Core Tools, Project Management, Quality & Safety, Construction Financials, and Field Productivity Tools. Features include: Documents, Email Tracking, Drawings, Specifications, Photos, Daily Logs, Timesheets, Inspections, Scheduling, Forms, Budgeting, Contract Management, among many more features!

Members will receive instructions during the session about how to access a free license and subscription.

Thank you to Procore for sponsoring our conference livestream!

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Speakers

Keaton Graham

Social Impact Specialist, Procore

Sponsors

Procore

Friday November 12, 2021 9:00am - 10:00am EST
Cattails A & B

Break-Out Session

9:00am EST

Break-out Session #6: USDA 504 - Advocating for Changes

In this session, home repair nonprofits who utilize the USDA 504 Home Repair Grants & Loans program will have a chance to talk with staff from USDA in Washington DC about concerns, challenges, and best practices for accessing and utilizing the funds. Our guests will join us virtually. This session is being coordinated via the ReFrame Advocacy Task Force. Come prepared with questions!

Thanks to the Housing Assistance Council for sponsoring this session!

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Andria Hively

Branch Chief for Special Programs, USDA Rural Development

Sponsors

Housing Assistance Council

Friday November 12, 2021 9:00am - 10:00am EST
Warrior's Path Amphitheater

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

10:20am EST

Break-out Session #7: Best Practices in Stewardship of Volunteers

The finalists for the Best Practices in Home Repairs award will share how they provide exceptional hospitality and unique ways of interacting with volunteers/campers before, during and after their home repair service experience.

Megan Taylor will talk about how Sierra Service Project shifted the work of their weekly retired skilled volunteers. They used to repair tools and vehicles but now complete home repair projects, along with staff. This has rebuilt camaraderie and connection after being isolated during the beginning of the pandemic.

Stephanie Broersma will share how MCC SWAP prepares camp-model volunteers for working in another culture, and how they help them view service as relationship-building and an opportunity for mutual learning. She'll explain how a "Letter to Self" written by volunteers at the end of the week helps them to reflect and be more likely to return.

Bob Beggs will talk about how Good Works has virtually eliminated uncomfortable conversations regarding volunteers' comfort levels with physical distancing during the pandemic. In addition to explaining how the color coded wrist band system has made things easier, he'll share about the organizations other best practices for volunteer stewardship.

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Speakers

Megan Taylor

Sierra Service Project

Stephanie Broersma

Location Coordinator, MCC SWAP

Bob Beggs

Executive Director, Good Works, Inc.

Friday November 12, 2021 10:20am - 11:20am EST
Cattails A & B

Break-Out Session

10:20am EST

Break-Out Session #7: Fundraising - Best Practices Show & Tell

This session is designed to be an open table to celebrate each other's work and gain inspiration from peers. Our goal is to feature as many people as possible. You'll get to hear and see items related to a wide range of topics fromspeakers joining us virtually.

Adam Vargyas will share about Sierra Service Project's 12xSSP monthly donation program and peer-to-peer Big Day of Giving fundraiser.

Dave Fulford will explain how Blackbelt & Central Alabama Housing's grant-writing and fundraising team has has held successful fundraising events and social media campaigns.

Allyson Petry will talk about Nazareth Farm's Capital Campaign, including a one-page case for support.

Harold Naylor will talk about the success that Good Neighbors has had with building a foundation support system that is 90% private and only 10% local government. Foundation gifts will represent 50% ($400K) of the organization's support in 2021. He'll also share about their matching gift campaign.

Kimberly Lynn will share about the HopeBUILDERS monthly donor social campaign.

Melanie Campbell will moderate the session and also share about Rebuild Upstate's Holiday cultivation MadLibs Email.

Thank you to Little Green Light for sponsoring this session!

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Speakers

Adam Vargyas

Director of Development, Sierra Service Project

Adam Vargyas has spent the last eight years working in the nonprofit sector in Sacramento, California. He spent six years running programs and fundraising at a classic car museum before joining Sierra Service Project as Director of Development in March of 2019. Adam began volunteering... Read More →

Dave Fulford

Executive Director, Blackbelt & Central Alabama Housing

Allyson Petry

Executive Director, Nazareth Farm, Inc.

Harold Naylor

Executive Director, Good Neighbors Home Repair

Leadership, fundraising, board growth, consulting

Kimberly Lynn

Program Coordinator, HopeBuilders

Sponsors

Little Green Light

Friday November 12, 2021 10:20am - 11:20am EST
Cattails C & D

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

10:20am EST

Break-Out Session #7: Mobile Home Repairs

In this session Adam Bean, Appalachia Service Project’s Home Repair Coordinator, will discuss ways in which their organization approaches mobile home repairs. The session will begin on non-invasive methods to improve the energy efficiency of aging mobile homes. Adam will talk about the "hug system" of sealing the envelope of a mobile home with blue foam and vinyl. The later portion of the session will focus on techniques and materials for repairing leaky mobile home roofs. Throughout the session participants will discuss ways to coach volunteers through mobile home projects, material and cost considerations, as well as cost savings for homeowners.

Thank you to Tennessee Housing Development Agency for sponsoring this session!

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Adam Bean

Home Repair Coordinator / Safety & Quality Assurance Officer, Appalachia Service Project

Sponsors

Tennessee Housing Development Agency

Friday November 12, 2021 10:20am - 11:20am EST
Cattails E & F

Break-Out Session, In-Person Presenter(s)

11:20am EST

Snack Break

Join us in the foyer for popcorn and fruit salad as well as coffee, tea, and hot chocolate.

Don't forget to visit the exhibitor booths and get your passport stamped for a chance to win big prizes!

Friday November 12, 2021 11:20am - 11:40am EST
Cattails Foyer

11:40am EST

Break-Out Session #8: Best Practices in Partnerships with Homeowners

The finalists for the Best Practices in Partnership with Homeowners award will share best practices in selection processes, unique ways to empower those receiving home repairs, and exceptional follow-up communication.

Stephanie Broersma will share in-person some of the details of how MCC SWAP encourages giving and receiving with both volunteers and homeowners.

Scott Cooper will join us virtually to talk about how Metro Lutheran Ministry offers a variety of social service programs to those who receive assistance with home repair.

Stephanie McCullough from Community Housing Coalition in Madison County, North Carolina will share virtually with us about how they encourage their clients to give back as volunteers via their Neighbors Helping Neighbors program.

Thank you to the Tennessee Housing Development Agency for sponsoring this session!

Moderators

Becca Davis

Executive Director, Coalition for Home Repair

Speakers

Stephanie McCullough

Community Engagement Coordinator, CHC Madison County

All things home repair related, and as it relates to those in need of home repair! I am working on a holistic approach to health within our organization by speaking to homeowners about other needs that impact their quality of life, and trying to connect them to the appropriate resources... Read More →

Stephanie Broersma

Location Coordinator, MCC SWAP

Scott Cooper

Executive Director, Metro Lutheran Ministry

Sponsors

Tennessee Housing Development Agency

Friday November 12, 2021 11:40am - 12:40pm EST
Cattails C & D

Break-Out Session, Hybrid - In-Person and Virtual Presenter(s)

11:40am EST

Break-Out Session #8: Service Partners: More Volunteers With Less Outreach

Steve Sherril, Chief Operating Officer for Golden Volunteer, will talk about how to get more volunteers with less outreach by building service partnerships. Most ReFrame members partner with churches, but this session will offer ideas for connecting with other service parners such as Greek organizations. He'll share about an organization he works with closely, the March of Dimes. It is easier to identify target populations for potential volunteers when you seek service partners.

Stephen Sherrill is the Former Strategic Advisor to Michael Bloomberg who oversaw many disaster response initiatives. He now works for Golden, a new ReFrame partner that offers turn-key tools and automated volunteer analytics. There’s a free version and ReFrame members get a 25% discount on paid versions.

Moderators

Melanie Campbell

Membership Engagement & Development Coordinator, Coalition for Home Repair

Speakers

Steve Sherrill

Chief Operating Officer, Golden Volunteer

Steve oversees the non-profit-facing aspects of Golden's work, but beyond that, he has a deep connection to civic engagement. In government, he’s worked in the White House and under Mayor Michael Bloomberg as a Senior Policy Advisor. In business, he’s worked in private equity... Read More →

Friday November 12, 2021 11:40am - 12:40pm EST
Cattails A & B

Break-Out Session, Virtual Presenter(s)

11:40am EST

Break-Out Session #8: Subcontractors

Our session on subcontractors was very popular last fall, so we're offering it again this year, but with different speakers. It's harder than ever to get volunteers to complete home repairs. Panelists from Westminster Home Connection, Appalachia Service Project, and Blount County Habitat will share best practices for bidding, hiring, and managing contractors, and more.

Moderators

Blair Pakowski

Adminstrative Assistant, ReFrame Foundation

Speakers

Emily Coleman

Operations, Westminster Home Connection

Julie Thompson

Director of New Build and Disaster Recovery, Appalachia Service Project

Bobby Eason

Home Repair Project Manager, Blount County Habitat for Humanity

Friday November 12, 2021 11:40am - 12:40pm EST
Cattails E & F

Break-Out Session

12:50pm EST

Closing Gathering

We'll draw winners for exhibitor prizes (get your "passport" stamped at each booth!), give away final door prizes, and share a few final announcements.

Please complete a short conference survey. Thanks for your feedback, and for participating in this year's event!

Friday November 12, 2021 12:50pm - 1:15pm EST
Cattails C & D

General Gathering, In-Person Presenter(s)